Shipping & Returns Policy

ForDogTrainers.co.uk wants you to be happy with your new purchase. If you are interested in shipping cost or have decided to return an item/items, we are here to help you.

Shipping Policy

Most of orders are shipped within 48 hours or faster Monday - Friday 8 am - 5 pm (except holidays)

Carriers

We use the following carriers to deliver your orders:

• FedEx - fast air delivery worldwide (the UK and outside the UK) from our factory directly to your door. On average 3-10 business days in transit (not including holidays and weekends). 
• DPD - economy delivery to any country worldwide. Time in transit on average 6-12 business days (except holidays and weekends).

Order Tracking

After shipping your order, we will update you with a tracking number by email. So, please, check your Inbox as well as Spam/Junk box. If you don't receive any information from us within 3-4 business days, please feel free to contact us via email, online chat or phone.

Shipping Rates

The price charged for the shipping of your order depends on the total price of products, and your location.
Please note! The shipping costs of some orders may vary. In such cases we will contact you and inform about the final shipping price for your approval.
When placing your order, before the final checkout page, you will see what the cost of the shipping will be, so you can decide if the price shown satisfies you.

Shipping cost

* 6-12 business days on average (not including holidays and weekends).

For example:
The total price of your order is £55. If your order is shipped with Registered delivery method, then the charge for the shipment will be £8.89.

In case your order is shipped with EMS air delivery method, you will be charged £16 approximately for the shipping depending on the weight of your parcel.

Exchange Instructions

Please contact us for an authorization number prior to sending your item/items back for a return/exchange.

Please include the following at the beginning of your email:

• Order number (Invoice No.)
• First & last name
• Reason for return/exchange

Please add any information relevant to the item ordered. If you need to return/exchange multiple items simply repeat each step for each item.

If you received a wrong item:

• Send us the link to the item you expected to receive
• A photo of the item received

If you ordered a muzzle:

• What size of a muzzle did you receive? (At the end of the muzzle strap, which goes around the neck, there should be a letter and/or number)
• Information about the measurements of your dog that you mentioned in your order
• Attach a photo of your dog wearing the muzzle: front and profile

Please click to see the instructions How to measure your dog's snout or check the video tutorial - How to measure a dog for a well fit Muzzle

If you ordered a collar:

• The size of your dog's neck circumference
• (where a dog wears collars)
• A photo of the collar, unfastened and lying flat on a hard surface (table, floor, etc.) with a ruler along the length of the collar

If you ordered a harness:

• The measurements of your dog: (neck circumference (close to the base of the body) + chest size (around the chest behind the front legs)).
  Please click the link Harness sizing diagram to see the areas that should be measured
• Photo of your dog with the harness on: front and profile

Please check the video tutorial - How to measure a dog for a well fit Harness

If you ordered other item(s):

If you want to exchange any other item/s except for the above-mentioned, please email us with the name of the item(s) and the reason for exchange, sizes provided and photos attached.

The way of the refund process depends on your original payment method:

• If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5 business days after the receipt of the returned item. Please contact the card-issuing bank and ask when your card will be credited.
• If you paid by PayPal we will refund your PayPal account.

Please note:
Do not ship any items back until you receive the instruction for return. Most of our communication is conducted via email. If you do not receive any reply from us within 1 business day, please, check your spam/junk box (sometimes our emails got in there) and email us again or call us (646)-257-4045.

Please be ready to provide us with your:

• Order number (Invoice No.)
• First name & last name.

The most efficient way to reach us is to contact by email, but we will be happy to help you over the phone as well.

Damaged Item(s)

Please, contact us prior to sending item/items back to receive a return/exchange authorization number

If you have received a damaged item or a wrong item, please accept our apologies. Email or call us within 7 days after the receipt of the shipment. Please, provide us with the explanation of how your order has been damaged and attach pictures of damaged item(s).

Damages:

We will file a claim with our shipping company and send a replacement as soon as we obtain a claim approval number, usually within 48-72 hours. If you require immediate replacement, we will charge your credit card for the second shipment and offer a refund once our shipping company has made a determination regarding the first shipment.

Dear Customer, we do our best to avoid such situations and the percentage of cases of the kind is very low but they still may occur. We want to provide you only with the best quality products and service, so in case it was our fault, we will make everything right at our expenses.

Return Policy

Please, contact us prior to sending item/items back to receive a return/exchange authorization number

All items (except close-outs and custom made products) are returnable within 21 days after delivery. Customers are required to pay additional shipping for exchanges. All returns and exchanges are subject to a 10% restocking fee unless the item/items is/are defective or the order was improperly filled.

The returned item(s) must:

• be unused
• (unless the item is defective)
• be received at our location within 21 days after delivery
• item(s) returned after 21 days will be donated to our local rescue program

Please note!
If you want to change your shipping address when your order is already in transit, you may contact the shipping company directly, tell your tracking number and ask to change the shipping address. Please note that some charges may be applied.
If for some reason it doesn't work, please, feel free to contact us. If possible, we will contact the shipping company ourselves and request to change the shipping address. $17 intercept fee will be applied. But we do not guarantee that the change of the shipping address is possible in each case.

We recommend to pack your return carefully and insure it with the shipping company to avoid liability in case the item is damaged in transit. If the return item/items is/are not in the initial condition, we will not provide a refund.

We will donate the item/items to our local rescue program on your behalf, thus you will be helping dogs that are less fortunate.
Please note that you will not receive any credit for these returns.

How to return an item(s)

If your return meets the above mentioned criteria, wrap your item/items carefully. Enclose a copy of your packing slip with the return.

Ship Your Return to:
Please, contact our support team to obtain the return address.
Please, write a suite number! Otherwise the package will not be delivered.

Please note - important!
1) Free shipped items, bite sleeves and other heavy weight items (bite suits, bite jackets, jumps, etc.) - are subject to a £20  fee or more per each item when returned.

2) There are some items, however, that are ineligible for return/exchange, including: collars and harnesses which were made up to custom size request.

Custom Duties and Taxes

Orders outside of the U.S./EU may be subject to import taxes, customs duties and fees, levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

*EMS outside UK, Europe and US may need longer period. Please, clarify the shipping period for other countries.

ForDogTrainers is an international company registered in the USA. We provide world-wide shipping of our products directly from our factories/warehouses in the USA and EU.

Heavy items like bite sleeves, blinds, and hurdles may require extra shipping fee for the weight.

If you wish to know from which country your order will be sent from, contact us.